FAQ
Above everything, we want to provide quality through every outlet of our business; including our merchandise. Please see the below F.A.Q. for more JDMSupreme Shop information.
Store Openings/Releases:
Please follow us on social media for inventory, restocks, and store updates:
Instagram: @JDMSupreme
Order Processing/Shipping:
Your order is important to us - because of this we try to promptly process all orders same day. However, during new releases, please allow 3-5 business days for your order to be processed and a shipping label to be created.
We receive a very large number of orders within the first 24–48 hours of store opening which will often times delay processing times, and orders are processed in the order in which they are placed.
Once orders are dispatched, please allow 1-5 business days for domestic orders (US) and 5–21 days for international orders.
As of June 2021, tracking will apply to all domestic orders, including decal only purchases. If you do not see tracking generated to your email, please contact us through the contact us.
If a package is marked as RTS because of an incorrect address, and we receive the package back, the buyer is responsible for any additional shipping needed to resend, or will be given a refund minus the initial shipping charges. Keep in mind this does not apply to made to order items, in which a 20% restocking fee would apply.
Items that are available for pre-order have an initial ETA based on the information we're given from suppliers. While we try to be as accurate on these estimates, due to factors that are out of our control, it is very possible to see significant delays in delivery. Material acquisition and production lead times have all gotten much more time intensive due to the COVID-19 pandemic. We appreciate your patience in this regard. For any questions regarding pre-order status, please email us and include a copy of your order number.
International Shipments:
Once a package is received by customs in the recipient's country, it is the buyers' responsibility to ensure the package is picked up in a timely manner. Most customs will mark a package as RTS if unclaimed after a period of time. Often times this can happen if the buyer omits contact information required for international purchases, or has listed inaccurate shipping information. Please be sure to check that all information is correct upon order to help prevent this. Recipient is responsible for any additional tax or customs charges that are mandated by the inbound country.
If a package is marked as RTS, and we receive the package back, the buyer is responsible for any additional shipping needed to resend, or will be given a refund minus the initial shipping charges. Keep in mind this does not apply to made to order items, in which a 20% restocking fee would apply.
Tracking will be applied to all international orders that exceed 8 ounces. Decal only orders will be shipped via first class international envelope rates; we do this to keep shipping prices down. If you would like tracking on your international, decal only order, please contact us. Keep in mind, there will be an additional fee for this service.
Please note that we can no longer ship to the UK or the EU due to trade restrictions and VAT registration. This results in a much higher shipping rate as we cannot process orders to Europe through our storefront. If you are in Europe, and still would like to purchase our products, please email us directly.
Returns/Exchanges:
Unfortunately, due to the boutique style of our shop, we are unable to accommodate returns or exchanges. If you receive an incorrect or defective item, please contact us with your order number and photos and a replacement will be dispatched promptly. If we are unable to accommodate a replacement, we will provide a refund for the cost of that item.
All sales are final - please review your cart information and billing/shipping address before completing your purchase. In some circumstances we may make exceptions to this, but it is at our discretion. Associated shipping fees are not included in returns/refunds. In some cases, if we accommodate special order refunds at our discretion, you will be charged a non-refundable processing fee.
Pre-ordered items cannot be changed or cancelled once placed. Once pre-ordered items are dispatched, they cannot be exchanged or returned as we do not have extra inventory.
Contact:
Please use the contact page on the main website to get in touch regarding any questions you may have. If your question involves an order placed, please include relevant information (order number, full name, items ordered, email, etc.) to speed up the process.